Please read through our terms and conditions carefully. It’s important to us to remain transparent and make sure both parties come to terms.
The content of this online store is provided, updated, and managed by the following companies:
Friluftskanalen HB
Oxelvägen 40
13831 Älta
Sweden
The address above refers to our office and warehouse. So we have no physical store.
Organization number: 969788-5219
E-mail address: [email protected]
When purchasing, we apply the European Consumer rights directive and the Swedish Distance Contracts Act. Thus all ordering customers must be of legal age and over 18 years of age. A customer refers to a real living person. We reserve the right to refuse an order if we believe or suspect that the orderer does not meet these conditions. Note that all scams/attempted scams are reported to the police.
All prices in the store are up to date and are subject to change without notice. Unit prices and total price for your order are summed up and reported at checkout, including any fees for shipping and payment, as well as VAT. We reserve the right to make typos and technical errors that may affect the price. In these cases, we may choose to cancel the order.
We offer the following payment methods (may very depending on location):
Products manufactured by the Nordic Wildwood team
Products provided by our subcontractor (clothing)
There are usually no customs duties when you purchase from our shop. Our main storage location is in Sweden and our merch provider Printful makes the prints within the EU and then ships these products directly to you, our customer. However, if Printful has low stock, for instance, your order may be processed from outside the EU. Then customs duties may apply.
We follow the European Consumer rights directive and the Swedish Distance Contracts Act. Therefore, you have the right to return ordered goods without having to present a reason. You regret your purchase by contacting us within 14 days of receiving your order. Do not return the goods until we have answered you with instructions on how to return them! The products must be returned very well packaged, in a resellable condition, and in the original box. You as the sender are responsible for the product until we have received and approved the return.
If you as a customer have handled the product to a greater extent than is required to check its properties or function and this has resulted in a reduction in value, we have the right to deduct an amount corresponding to the reduction in the value of the item on the amount to be refunded. This is assessed on a case-by-case basis.
Return of goods takes place at the customer’s expense. Returns should be sent as a traceable letter or package, not against cash on delivery.
Return address for non merchandice:
Friluftskanalen HB
C/O Andreas Fridh
Oxelvägen 40
13831 Älta
Sweden
If you exercise your right of withdrawal, we will refund what you have paid for the product as soon as possible or at the latest within 30 days from the day we received the article. You must pay the return costs yourself when you return the item.
If you do not pick up your package within the given days, it will be sent back to us. You will then be obliged to pay the costs for this return shipping and any postal advance fee.
For unredeemed packages, a fee of SEK 349 is charged if the packaged is sent within Sweden. Outside Sweden, a fee of SEK 599 will be charged. This fee will cover our return costs as well as the administrative work that arises. This fee is charged in arrears per invoice. In the event of non-payment of the fee above, the case will be forwarded for collection after 10 days.
Nordic Wildwood provides a 2-year guarantee for manufacturing defects on our self-manufactured products. Normal wear and tear does not constitute a basis for warranty. Do not return the goods until we have answered you with instructions on how to return them. You as the sender are responsible for the product until we have received it.Â
If the product’s damage is covered by the warranty, we primarily intend to repair it. Alternatively, replace the item. Or thirdly refund the purchase price of the item.
If you as a buyer live within the EU, we will reimburse the shipping if the damage is covered by the warranty. If the damage is not covered by the warranty, you as the buyer will be charged for the shipping. Also re-shipping if you want the broken item back.
Please contact us by clicking here if you have any questions regarding our terms and conditions.
